Privacy Policy

Last updated: 1st November 2024

1. Introduction

DDC Scaffolding Limited ("we," "our," or "us") is committed to protecting and respecting your privacy. This policy explains how we handle any personal data we collect from you when you use our website.

DDC Scaffolding Limited is the data controller and is registered in England and Wales under company number 11563861, with its registered office at Vantage Point House Silverhills Road, Decoy Industrial Estate, Newton Abbot, Devon, England, TQ12 5ND.

2. Information We Collect

We collect and process the following information when you use our contact form:

  • Name

  • Email address

  • Phone number (if provided)

  • The content of your enquiry

  • IP address and browser information

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries

  • To improve our website and services

  • To comply with legal obligations

  • To prevent fraud

The legal basis for processing your data is:

  • Legitimate interests - to respond to your enquiries and improve our services

  • Legal obligation - to comply with UK law

  • Consent - where specifically requested

4. Data Retention

We keep your personal data for no longer than necessary for the purposes for which it was collected. When it is no longer necessary to retain your personal data, it will be securely deleted.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

6. Your Rights

Under UK data protection law, you have rights including:

  • The right to access your personal data

  • The right to correct inaccurate personal data

  • The right to erasure (right to be forgotten) - You can request the deletion or removal of personal data where there is no compelling reason for its continued processing. This includes cases where:

    • Your personal data is no longer necessary for the purpose it was originally collected

    • You withdraw consent

    • You object to the processing and there is no legitimate interest for continuing

    • Your personal data was unlawfully processed

  • The right to object to processing of your personal data

  • The right to data portability

  • The right to withdraw consent

We will respond to all requests within one month. There is no fee for making a request unless the request is manifestly unfounded or excessive.

7. Third Party Services

Our website is hosted on Squarespace. Please refer to Squarespace's Privacy Policy to understand how they handle your data.

8. Cookies

Our website uses essential cookies to ensure its proper functioning. These cookies do not track you for marketing purposes.

9. International Transfers

We do not transfer your personal data outside the UK/EEA unless necessary for our legitimate business purposes and where adequate safeguards are in place.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

To exercise any of your rights or if you have any questions about this privacy policy, please contact us at:

Email: info@ddcscaffolding.co.uk

Address: Vantage Point House Silverhills Road, Decoy Industrial Estate, Newton Abbot, Devon, England, TQ12 5ND

12. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).